If you are reading this announcement, you likely know we have an incredible new promotion available for new users - ‘Deposit £10 Get £30 in free bets’.
The name of the promotion gives (almost) everything away - when depositing £/€10 you will get £/€30 in free bets! The full Terms and Conditions of this promotion can be found in the link above.
Here’s some of the common questions our Customer Service team is receiving:
- Am I eligible for the promotion?
You are eligible for the promotion if the following criteria is met:
- You are a new user in SBK and never deposited funds into your account previously
- You are a resident of the United Kingdom, Ireland or Malta and signed up and deposited between 17:45 GMT on 18th March 2022 and 16:00 BST on 22nd July 2022
- No one in your family or household uses Smarkets or SBK
- You make your first deposit via debit card or Trustly
- Can you help me set the promotion up?
Sure, follow the steps below.
- Sign up/login to your SBK account
- Tap into ‘Funds’ and then ‘Deposit’
- Accept the terms and conditions
- Choose a payment method (debit cards are the only payment methods accepted for this promotion)
- Add the payment details
Now everything is done and you should immediately see your promotion balance in ‘Funds’. Here's how to place free bets.
- I signed up to get this promotion but my account got suspended. How can I sort this out?
If your account got suspended right after you signed up, it is likely that it was flagged as a duplicate because you had signed up an account with us previously. Please check your email address(es) and try to remember which one you used before, as we only allow one account per person.
Your account might also need to be verified. If that is the case, please check your inbox and submit the documents requested. We are currently receiving an increased volume of contact, which means there might be a delay in processing your verification - please bear with us as we go through all the contacts.
- Do I need to spend the £/€10 deposit before using the bonus/placing the free bets?
No! You can immediately use the bonus to place free bets.
- I deposited £/€10 but haven’t received the free bets. What’s going on?
Either you were not eligible to get the promotion or the bonus was removed (commonly because you have signed up an account in the past or someone in your household already uses Smarkets or SBK). Check the eligibility criteria above.
Other useful links:
- What exactly are free bets and how can I place them?
A free bet is a bet you can place using your promotion balance. You can find a comprehensive FAQ here.