What is self-exclusion?
If you need to take a prolonged break from gambling, we offer a self-exclusion feature which allows you to exclude yourself from our services and completely blocks access to your SBK account.
Self-exclusion means that your account will remain closed for a minimum period of six months and access will not be reinstated under any circumstances during the exclusion period.
Whilst the minimum self-exclusion period is six months, we also offer exclusions for one year, five years or forever. Alternatively, our customer support team can apply a self-exclusion period for you upon request.
Please note that if you choose to permanently self-exclude (forever) your account, we will not re-open or reinstate access under any circumstances.
Note: If you are considering self-exclusion, you may also want to consider self-excluding from all other gambling operators as well. If this is the case, you may benefit from registering with GAMSTOP. It is a free service that assists with self-exclusion from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP, please visit www.gamstop.co.uk.
Are self-exclusions the same as a timeouts?
Whilst timeouts and self-exclusions both restrict access to your SBK account, they do have two distinct differences.
- Timeouts are intended to provide short-term access restrictions to your SBK account with the maximum period being 42 days. Self-exclusions are for prolonged periods ranging from six months to five years, or even a permanent account exclusion.
- Account reinstatement after a timeout is automatic and as soon as the timeout ends you will be able to log in and access your account. However, in order to regain access to your SBK account after a self-exclusion of six months or more, you will need to contact our support team via email.
How do I self exclude?
You can self-exclude from SBK by logging into your account and tapping on the Account tab. From there, navigate to ‘My limits’ and then 'Self-exclusion'
Take a moment to read the terms of the self-exclusion process. Tap 'Configure self-exclusion', and from here you can select the duration you wish to self-exclude for.
Note: For exclusions above five years, or to permanently self-exclude, please contact our customer support team.
How do I withdraw my remaining balance?
- During the time you are self excluded, you will be prevented from accessing the site. This means you will not be able to login, deposit, or wager any existing balances. Withdrawals can still be processed by contacting our Customer Service team, through the channels available here.
Next steps
Once you have self-excluded we recommend the following next steps:
- Seek further advice from a recognised problem gambling agency during this period.
- “Unlike” and/or “un-follow” all gambling related social media accounts.