In rare instances, the app may become unavailable due to planned or unplanned downtime. Any planned downtime will be timed in order to minimise the impact on our customers.
When the App is unavailable, we will update our customers on the status of the app with app messages, as well as via our Smarkets Tech Twitter account and status page.
Note: In any instance the app is unavailable you can contact our dedicated customer service team in the following ways:
Email:support@getsbk.com
Phone: +44 207 617 7413 (Customers only, 09:00-19:00)
Live Chat: Logged in users only (Depending on the severity of the issue)