Common queries and questions about promo balance and free bets. If you have any other questions please don't hesitate to contact us.
- Will I get the stake back from a winning free bet? No, the stake of the free bet is not included. If you place a £10 free bet at odds of 3.0 you will receive just the £20 winnings when the bet settles.
- My bet was voided, will I get my free bet back? Yes, you will get the free bet back, but this can take up to 2 hours to be credited.
- My bet is part of a multiple, with one selection voided. What happens to my bet? Your bet would remain valid at odds that are reduced to account for the voided leg.
- Can I split my free bet into smaller amounts? No, the token can only be used in a singular specified amount.
- Can I place cash and free bets on the same selection at the same time? No, you cannot place a free bet and a cash bet on the same selection in one go. However you can place a second, separate bet on the same selection if you wish to do so.
- What about each-way bets? An each-way bet is split into two portions. As £2 is currently the minimum free bet stake you would need to have at least £4 of promo balance to place £2 on the winner market and £2 on the place market.
- Are there any events/ odds I can’t use a free bet on? No, any market (including accumulators) can be bet on and at any odds unless otherwise stipulated in the specific terms of the promotion.
- Do the free bets expire? Promo balance will typically expire 7 days after being credited unless otherwise stipulated in the specific promotion terms.
- Why can't I see the promotions section on the account tab? Please make sure you have the latest version of the app and let us know if you still cannot see this after updating.
- Can I cash out free bets? No, a bet placed using a free bet can't be cashed out.